Refund policy

 

Return & Refund Policy

At MATCHED Beauty & Wellness, your confidence matters to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original, sealed packaging

  • The product must be in the same condition you received it

  • Proof of purchase (order number or receipt) is required

Due to hygiene and safety standards, we cannot accept returns on opened or used pimple patches.

Return Shipping

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for lost or damaged return packages.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • A refund will be issued to your original payment method

  • Refunds are processed within 5–10 business days, depending on your payment provider

Original shipping fees (if applicable) are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We will make it right.

How to Start a Return

To initiate a return, please contact us at:

📧 matchedbeautywellness@gmail.com
Include your order number and reason for return.